Toys-Gifts-Chocolates

Shipping Policy

OVERVIEW

Thank you for visiting toys-gifts-chocolates.com! We are committed to providing a smooth, reliable, and transparent shopping experience. All orders placed on our website are fulfilled through home delivery, using our premium logistics partner, BluDart, to ensure safe and timely delivery of your products.

DELIVERY SERVICE

  • We currently operate on a delivery-only model.
  • All orders placed on our website are shipped directly to the delivery address provided at checkout.
  • Pickup services are not available.

DELIVERY PARTNER

  • All shipments are handled by BluDart, our trusted premium courier partner.
  • BluDart ensures secure handling, professional service, and reliable delivery timelines.

SHIPPING COVERAGE

  • We currently ship across serviceable locations within India.
  • Delivery availability is subject to BluDart serviceability for the entered pincode.
  • Customers can check delivery availability and approximate delivery timelines by entering their pincode on the product page or during checkout.

SHIPPING CHARGES

  • Shipping charges, if applicable, are calculated and displayed at checkout.
  • Any free-shipping offers or promotional shipping benefits will be clearly mentioned before order confirmation.

ORDER PROCESSING TIME

  • Orders are typically processed within 1–2 business days after order confirmation.
  • Once shipped, customers will receive a shipment confirmation along with tracking details via email or SMS.

DELIVERY TIMELINES

  • Estimated delivery timelines depend on the destination pincode and courier availability.
  • The approximate delivery date can be checked on the product page by entering your pincode.
  • Delivery timelines may vary due to factors such as weather conditions, regional restrictions, holidays, or operational delays beyond our control.

DELIVERY ATTEMPTS & UNDELIVERED ORDERS

  • BluDart will attempt delivery as per their standard delivery process.
  • If delivery fails due to incorrect address details, customer unavailability, or repeated failed attempts, the order may be marked as Return-to-Origin (RTO).
  • In such cases:
    • Shipping and return charges may be deducted from any applicable refund
    • Refunds (if applicable) will be processed only after the product is returned to us and inspected

DAMAGED OR TAMPERED PACKAGES

  • Customers are advised to inspect the outer packaging at the time of delivery.
  • If the package appears visibly damaged or tampered with, customers should:
    • Refuse delivery if possible, or
    • Report the issue immediately after delivery
  • For any return, replacement, or refund request:
    • Clear photos and/or videos showing the issue are mandatory
    • An unboxing video is highly recommended to help us process claims faster and more accurately

Requests without sufficient photo or video evidence may not be eligible for approval. Final approval remains at our discretion as per the Returns & Refunds Policy.

CHANGES TO THIS POLICY

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be effective immediately upon being posted on the website. Customers are encouraged to review this policy periodically.

CONTACT US

For any shipping-related questions or support, please contact our customer service team:

📧 info@toys-gifts-chocolates.com
📞 +91 9740775750

Thank you for choosing toys-gifts-chocolates.com. We appreciate your trust and look forward to delivering joy to your doorstep!