Privacy Policy
Last Updated: 15-01-2026
This Privacy Policy describes how MerxGroser Pvt Ltd (“Company”, “we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit or make a purchase from www.toys-gifts-chocolates.com (the “Site”), operated under the brand toys-gifts-chocolates.com.
By using our Site or services, you agree to the practices described in this Privacy Policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, operations, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the Site after such changes constitutes acceptance of the updated policy.
Personal Information We Collect
We collect personal information to provide and improve our services. This includes:
Information You Provide Directly
- Name, email address, phone number
- Billing and delivery address
- Order and transaction details
- Communication with customer support
- Any information shared through forms, emails, or WhatsApp
Information Collected Automatically
- Device and browser information (IP address, device type, operating system)
- Site usage data (pages viewed, time spent, navigation patterns)
- Cookies and similar tracking technologies
Information from Third Parties
- Payment confirmation and transaction status from payment gateways
- Delivery and shipment updates from our logistics partner BluDart
- Marketing or analytics data from authorized service providers
How We Use Your Information
We use your personal information for the following purposes:
- Order Fulfilment & Delivery
To process orders, arrange delivery via BluDart, provide tracking updates, and complete transactions. - Customer Support
To respond to queries, resolve issues, and manage returns or refunds. - Communication & Marketing
To send order-related notifications, updates, offers, or promotional communications (where permitted). - Security & Fraud Prevention
To detect, prevent, and investigate fraudulent or unauthorized activity. - Service Improvement
To analyze site usage and improve our website, products, and customer experience.
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance site functionality, analyze traffic, and personalize user experience. You can manage or disable cookies through your browser settings; however, some features of the Site may not function properly without cookies.
Sharing Your Information
We may share your personal information only as necessary with:
- Service Providers
Including payment processors, technology providers, analytics tools, and BluDart for order delivery. - Business & Operational Partners
Who assist us in running the Site and delivering services, under strict confidentiality obligations. - Legal & Regulatory Authorities
When required to comply with applicable laws, regulations, or legal processes.
We do not sell or rent your personal information to third parties.
Data Security & Retention
We take reasonable technical and organizational measures to safeguard your personal data against unauthorized access, misuse, or disclosure. While no system is completely secure, we follow industry best practices.
We retain your personal information only as long as necessary to:
- Fulfil orders and provide services
- Meet legal, tax, or regulatory requirements
- Resolve disputes or enforce agreements
Your Rights
Subject to applicable laws, you may have the right to:
- Access the personal information we hold about you
- Request correction or update of your data
- Request deletion of your personal information
- Withdraw consent for certain data uses
- Opt out of marketing communications
To exercise these rights, please contact us using the details below.
Children’s Privacy
Our Site is not intended for children, and we do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact:
📧 info@toys-gifts-chocolates.com